Terms & Conditions

1. Platform Purpose

Twolett is a connection platform designed to help clients find properties to rent or buy and connect them with independent property agents and landlords. Twolett also gives agents and landlords optional tools to list properties for sale and to manage their owned or managed properties (tracking tenants, leases, rent records, maintenance requests, team members, and announcements). Our role is limited to facilitating these connections and providing these organizational tools. We act as a bridge — nothing more.

2. Payments and Paid Services

Twolett does not collect rent, security deposits, sale proceeds, or agent commissions. Those remain strictly between you and the agent, landlord, or seller, outside the platform, and we bear no responsibility for them. Twolett does, however, charge for its own optional paid services, and these reach us by two different routes.

Agent-Assisted Search and listing promotion are paid in the app through our third-party card payment provider. Fees for Agent-Assisted Search are held by Twolett and settled as described in Sections 13 and 14.

Premium subscriptions are sold as auto-renewing in-app purchases through the Apple App Store or Google Play, and are additionally governed by Section 26. We do not take that payment ourselves and we cannot refund or cancel it for you.

Payment card details are handled entirely by the relevant payment provider or app store; Twolett never stores them.

3. No Affiliation with Agents

Twolett is NOT affiliated with, endorsed by, partnered with, or in any way connected to any agent, landlord, or property owner listed on the platform. Agents are independent individuals or businesses who use our platform to list properties and respond to inquiries. Twolett does not employ, supervise, or control any agent. We do not verify, guarantee, or endorse any agent's credentials, identity, or the accuracy of their listings.

4. No Guarantees on Listings

Property listings on Twolett are provided by agents and are their sole responsibility. Twolett does not verify the accuracy, completeness, or truthfulness of any property listing, including but not limited to: property descriptions, photos, pricing, availability, location, or condition. Users are strongly advised to independently verify all property information before making any commitments.

5. User Responsibilities

By using Twolett, you agree to:

• provide accurate and truthful information in your profile;
• communicate respectfully with other users;
• not use the platform for fraudulent, deceptive, or illegal purposes;
• conduct your own due diligence before entering into any agreement with an agent or client;
• not hold Twolett liable for actions, omissions, or conduct of other users.

6. Limitation of Liability

Twolett shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

• the use of the platform;
• interactions between clients and agents;
• the accuracy of property listings;
• any agreements or transactions between users;
• loss of data or service interruptions.

The platform is provided on an "as is" basis without warranties of any kind.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or under the Federal Competition and Consumer Protection Act 2018. Where our liability cannot be excluded, our total aggregate liability to you for all claims arising in any twelve-month period is limited to the total fees you paid to Twolett in that period, or ₦50,000, whichever is greater.

7. Dispute Resolution

Disputes about a tenancy, sale, or any agreement reached between a client and an agent are solely between those parties. Twolett is not a mediator, arbitrator, or party to those agreements. The single exception is a paid Twolett service: where we hold a service fee, we will review a dispute about that fee and decide, at our sole discretion, whether it is released, partially released, or refunded. That decision is final under this internal process and relates only to the fee we hold — it is not a ruling on any agreement between you and an agent, and it does not affect any right you have to take the matter to the Federal Competition and Consumer Protection Commission or to the courts. In the event of suspected fraud or illegal activity, report it to our support team and to the appropriate local authorities.

8. Account Termination

Twolett reserves the right to suspend or terminate any account that violates these terms, engages in fraudulent activity, harasses other users, or uses the platform in any manner inconsistent with its intended purpose. Users may also delete their account at any time through the app settings or by contacting support.

9. Intellectual Property

All content, design, and features of the Twolett app are the intellectual property of Twolett and are protected by applicable laws. Users may not copy, modify, distribute, or reverse-engineer any part of the platform without explicit written permission.

10. Changes to Terms

Twolett reserves the right to modify these terms at any time. Users will be notified of significant changes. Continued use of the platform after changes constitutes acceptance of the updated terms.

11. Property Management Tools

Agents and landlords may use Twolett's property management tools to organize properties they own or manage — including adding tenants and team members, recording lease and rent details, logging and responding to maintenance complaints, and posting announcements. These features are provided purely as record-keeping and organizational aids. Twolett does NOT collect rent, hold funds, verify tenancy agreements, or act as a property manager. The accuracy of all tenant, lease, and payment records entered is the sole responsibility of the agent or landlord. Account limits — currently 2 managed properties and 10 properties for rent on the free plan, and no limit on premium — are published in the app and may change from time to time. The limits shown in the app at the time you use it are the ones that apply.

12. Properties for Sale

In addition to rentals, agents may list properties for sale. As with rental listings, Twolett does not verify, endorse, or guarantee any sale listing, price, ownership, or title, and is not a party to any sale. Twolett does not process sale payments, deposits, or the transfer of ownership — all such dealings occur directly between the buyer and the agent. Buyers must independently verify ownership, documentation, and the condition of the property before committing. Listing properties for sale is unlimited on all plans; an optional paid promotion can boost a listing's visibility for 30 days.

13. Agent-Assisted Search

Agent-Assisted Search is a paid service in which Twolett assigns an independent agent to search on your behalf against the brief you submit. The fee is calculated from your stated upper budget at the rate published for your state, plus applicable tax, and is shown in full before you pay. What you are paying for is the agent's time and effort in searching, shortlisting, arranging viewings, and assisting with negotiation. You are NOT paying for, and Twolett does NOT guarantee, that a property will be found, that it will match every requirement in your brief, that a landlord will accept you, or that any tenancy will be completed. The service term is 30 days from the date the contract is issued. Assigned agents remain independent contractors — Twolett does not employ, supervise, or control them, and their acts and omissions are their own.

14. Search Fees, Held Funds and Refunds

Your Agent-Assisted Search fee is held by Twolett and is not paid to the agent when you pay it. It is held as a contractual obligation on Twolett to deal with it as this section describes; it is not held on trust, in escrow, or in a separate client account, and Twolett does not act as an escrow agent. It is released to the assigned agent, less applicable tax and charges, when you close the contract in the app. If we are unable to assign an agent to your brief, or we decline it, the contract is marked rejected and your fee is refunded in full. Once an agent has been assigned and work has begun, the fee is not refundable simply because you changed your mind, found a property yourself, or were not satisfied with the properties shortlisted — the agent has performed the work you paid for. Where you believe an assigned agent failed to perform, contact support before closing the contract; refunds in those circumstances are at Twolett's sole discretion. Refunds are returned by the original payment method and may take several business days to appear. If you believe a charge is wrong, please contact support first so we can resolve it directly — it is usually faster than a chargeback. We may suspend an account where chargebacks are raised fraudulently or repeatedly in bad faith, but we will not penalise you for making legitimate use of the recourse your card issuer gives you.

This section covers Agent-Assisted Search fees only. Refunds for Premium subscriptions are handled by the app store that sold them — see Section 26.

15. Your Obligations During a Search

For an assigned agent to work effectively you agree to: provide accurate and complete information in your brief; respond to your agent within a reasonable time; attend or reschedule viewings you have agreed to; and deal with your agent honestly and courteously. You also agree not to circumvent the platform — that is, not to conclude a tenancy or purchase with a property, landlord, or agent introduced to you through Agent-Assisted Search while attempting to avoid the fee, and not to solicit the assigned agent to work outside the platform. Where we reasonably determine that a search fee has been avoided in this way, we may recover the fee, suspend the accounts involved, or both. Closing a contract in the app is final and releases the fee to the agent; close it only when you are satisfied that the service has been provided.

16. Reviews and Ratings

You may rate and review an agent you have worked with. Reviews must be your own honest experience. You may not post reviews that are false, defamatory, or abusive, review yourself, or offer or accept any incentive in exchange for a review. Twolett may remove a review that breaches these terms, and may suspend accounts that manipulate ratings. Ratings shown on an agent's profile are averages of user-submitted reviews and are not an endorsement or verification by Twolett.

17. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use Twolett. By creating an account you confirm that you are. We will close any account we find to be held by, or created on behalf of, someone under 18. Where you use Twolett on behalf of a company or firm, you confirm you are authorised to bind it, and "you" in these terms means both you and that organisation.

18. Who You Are Contracting With

These terms are an agreement between you and Twolett Ltd, a company registered in Nigeria (RC [REGISTERED NUMBER — TO CONFIRM]), whose registered office is at [REGISTERED ADDRESS — TO CONFIRM]. References to "Twolett", "we", "us" and "our" mean Twolett Ltd.

Notices to us should be sent to support@twolett.com, and, where the notice is formal or legal in nature, also to our registered office. Notices to you will be sent to the email address or phone number held on your account, and are treated as received 24 hours after they are sent. Keeping those details current is your responsibility.

19. Your Indemnity

You agree to indemnify Twolett Ltd, its directors, employees and contractors against any claim, loss, liability, cost or expense (including reasonable legal fees) arising from:

• your use of the platform;
• your breach of these terms;
• any listing, content, or information you submit;
• any agreement you enter into with another user;
• any misrepresentation you make to another user or to us.

This does not apply to loss caused by our own breach of these terms or our own negligence, and it does not require you to indemnify us against any liability the law does not permit us to shift to you.

20. Governing Law and Jurisdiction

These terms, and any dispute or claim arising out of them or out of your use of Twolett, are governed by the laws of the Federal Republic of Nigeria. You and Twolett submit to the exclusive jurisdiction of the courts of Nigeria.

Before starting proceedings, both parties agree to try in good faith to resolve the matter through our support process for a period of at least 30 days. Nothing in this section prevents you from bringing a complaint before the Federal Competition and Consumer Protection Commission, the Nigeria Data Protection Commission, or any other body with statutory jurisdiction over the matter.

21. Severability, Cap and Survival

If any provision of these terms is found to be unenforceable, it applies with the minimum modification necessary to make it enforceable or, where that is not possible, is severed. The remaining provisions continue in full force.

In particular: if the exclusions in Section 6 are found to be wider than the law allows, they apply to the fullest extent permitted, and the monetary cap in that section applies to whatever liability remains.

Sections 3, 6, 9, 14, 19, 20, 21 and 23 survive the closure of your account.

22. Force Majeure

Twolett is not liable for any failure or delay in providing the platform caused by events outside our reasonable control — including network or power failure, the failure of a third-party provider (our payment provider or hosting provider among them), industrial action, civil unrest, government action, fire, flood, or epidemic. Where such an event stops us providing a paid service you have already bought, we will refund the fee for the part of the service not provided.

23. Entire Agreement

These terms, together with our Privacy Policy — which is incorporated into them by reference — form the entire agreement between you and Twolett about the platform, and replace any earlier understanding, written or spoken. Nothing said by an agent, by a member of our support team, or in any marketing material forms part of this agreement unless we confirm it in writing. Where these terms and the Privacy Policy conflict on a question about personal data, the Privacy Policy prevails.

24. Versions and Your Acceptance

These terms are versioned. The version in force is shown at the foot of this document, with the date it was published.

When you create an account you are asked to confirm that you accept a specific version, and we record which version you accepted and when. Where we make a material change, we will publish the new version, raise the version number, and ask you to accept it again before you carry on using the platform. Corrections that do not change the substance — a typo, a formatting fix — may be made without a new version. You can ask us at any time for a copy of the version you accepted.

25. Assignment and Waiver

You may not transfer your account, or your rights under these terms, to anyone else without our written consent. We may transfer our rights and obligations to another company — on a sale or reorganisation of the business, for example — provided your rights under these terms are not reduced. If we do not enforce a provision of these terms on some occasion, that is not a waiver of our right to enforce it later.

26. Premium Subscriptions

Premium is an optional paid subscription that lifts the account limits described in Section 11. It is sold as an auto-renewing in-app purchase through the Apple App Store or Google Play — not through our card payment provider — and your purchase is also subject to that store's own terms.

The price, the billing period, and what the subscription includes are shown in the app before you buy. Payment is charged to your App Store or Google Play account when you confirm the purchase.

Renewal. The subscription renews automatically for the same period, at the then-current price, unless you turn off auto-renewal at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the current period ends.

Cancelling. You manage and cancel the subscription in your App Store or Google Play account settings. Twolett cannot cancel it for you, and deleting the app or your Twolett account does not cancel it. Cancelling stops future renewals — it does not shorten a period you have already paid for, and you keep premium features until that period ends.

Refunds. Refunds for subscriptions are handled by Apple or Google under their own policies. We can point you to the right place to ask, but we cannot issue a store refund or require the store to give you one.

Changes. If we change the price, or what Premium includes, we will give you notice before the change takes effect so that you can cancel if you would rather not continue.