Privacy & Security

Your Privacy Matters

At Twolett, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Data We Collect

• Account information (name, email, phone number)
• Profile photo (optional)
• Location preferences for property searches
• Messages exchanged between clients and agents
• Device information for app functionality

How We Use Your Data

• To connect clients with property agents
• To facilitate communication between users
• To improve our services and user experience
• To send relevant notifications about inquiries
• To maintain account security and prevent fraud

Data Protection

• All data is encrypted in transit and at rest
• We use Firebase Security Rules to protect your data
• Passwords are securely hashed and never stored in plain text
• We do not sell or share your personal data with third parties
• You can request deletion of your account and data at any time

What We Do NOT Do

• We do NOT collect or process any financial transactions
• We do NOT store payment or banking information
• We do NOT track your location in the background
• We do NOT share your contact details without your consent

Your Controls

• Edit or delete your profile information at any time
• Control notification preferences
• Delete conversations from your view
• Request full account deletion by contacting support

For privacy concerns, contact us at support@twolett.com.

Last updated: February 2026