Hire an agent to find your home for you
Tell Twolett what you need and pay one search fee, shown in full before you pay. Twolett assigns an independent agent who searches, shortlists, arranges viewings and helps you negotiate, so you stop paying a new inspection fee to every agent you meet.
Why hire an agent through Twolett?
Searching on your own means repeating the same costly cycle with agent after agent. Agent-Assisted Search puts one agent on your brief for the whole search.
Hunting on your own
- A new inspection fee for every agent you meet
- Weekends lost to properties that look nothing like the photos
- Chasing agents who stop replying halfway through
- No idea whether the price you were quoted is fair
With Agent-Assisted Search
- One agent, assigned to your brief, for the whole search
- They search, shortlist, and arrange viewings of the homes worth seeing
- Help with negotiation on your behalf
- Everything tracked in the app, from first brief to closing the contract
How Agent-Assisted Search works
Submit your brief
Tell us your budget, area, property type, move-in date and anything else that matters. The more accurate and complete your brief, the better your agent can work.
See the fee, then pay in the app
The fee is calculated from the upper end of your stated budget at the rate published for your state, plus applicable tax. The full amount is shown before you pay, and you pay by card through our third-party payment provider.
Twolett assigns an agent
We assign an independent agent to your brief. If we cannot assign an agent, or we decline the brief, the contract is marked rejected and your fee is refunded in full.
Your agent does the groundwork
For 30 days from the date the contract is issued, your agent searches, shortlists, arranges viewings and assists with negotiation. You chat with them and follow progress in the app.
Close the contract when you are satisfied
Closing the contract in the app releases the fee to the agent and is final, so close it only when you are satisfied the service has been provided.
What the fee covers, and what it does not
You are paying for
- Your agent's time and effort in searching for properties that fit your brief
- Shortlisting the options worth your time
- Arranging viewings
- Assistance with negotiation
Not included or guaranteed
- That a property will be found, or that it will match every requirement in your brief
- That a landlord will accept you, or that a tenancy will be completed
- Rent, security deposits or any commission for the property itself. These are settled directly with the agent, landlord or seller and never paid to Twolett.
Where your money goes
- When you pay
- Your fee is held by Twolett. It is not paid to the agent when you pay it.
- How it is held
- As a contractual obligation on Twolett to deal with it as the Terms describe. It is not held on trust, in escrow or in a separate client account, and Twolett is not an escrow agent.
- When the agent is paid
- When you close the contract in the app, the fee is released to your agent, less applicable tax and charges.
- Full refund
- If we cannot assign an agent to your brief, or we decline it.
- No refund
- Once an agent has been assigned and work has begun, the fee is not refundable just because you changed your mind, found a property yourself or did not like the shortlist. The agent has done the work you paid for.
- If your agent did not perform
- Contact support before you close the contract. Refunds in these cases are at Twolett's discretion and go back to your original payment method, which can take several business days.
Who it is for
Busy professionals
Hand over the legwork of inspections instead of spending your weekends on it.
People relocating
Have someone on the ground searching while you are still in another city.
Anyone tired of inspection fees
Pay one fee for a full search instead of paying every agent you meet.
People who want help negotiating
Have an agent arrange viewings and assist with the negotiation for you.
Your part during a search
Your agent can only work as well as you let them. When you use Agent-Assisted Search you agree to:
- give accurate and complete information in your brief;
- respond to your agent within a reasonable time;
- attend, or reschedule, viewings you have agreed to;
- deal with your agent honestly and courteously;
- keep the deal on Twolett: do not take a tenancy or purchase with a property, landlord or agent introduced through the search while trying to avoid the fee, and do not ask your agent to work outside the platform. Where a fee has been avoided this way, Twolett may recover it, suspend the accounts involved, or both.
Assigned agents are independent contractors. Twolett does not employ, supervise or control them, and does not verify agents' credentials. Their acts and omissions are their own. Read the full rules in sections 13 to 15 of the Terms & Conditions.
Frequently asked questions
How much does Agent-Assisted Search cost?
The fee is calculated from the upper end of the budget you state, at the rate published for your state, plus applicable tax. The full amount is shown in the app before you pay.
How long does the search last?
The service term is 30 days from the date the contract is issued.
Is the agent employed by Twolett?
No. Assigned agents are independent contractors. Twolett does not employ, supervise or control them.
Is my fee paid to the agent straight away?
No. Twolett holds the fee and releases it to the agent, less applicable tax and charges, when you close the contract in the app. It is not held in escrow or on trust.
Can I get a refund?
You get a full refund if Twolett cannot assign an agent to your brief or declines it. Once an agent is assigned and work has begun, the fee is not refundable because you changed your mind, found a property yourself or did not like the shortlist. If you believe your agent did not perform, contact support before closing the contract; refunds in that case are at Twolett's discretion.
What if no suitable property is found?
The fee pays for the agent's time and effort, not for a guaranteed result, so Twolett does not guarantee that a property will be found. If you think the agent did not do the work, contact support before you close the contract.
Can I deal with the agent directly to skip the fee?
No. You agree not to conclude a tenancy or purchase introduced through the search while trying to avoid the fee, and not to ask the agent to work outside the platform. Twolett may recover an avoided fee and suspend the accounts involved.
Does Twolett collect my rent or deposit?
No. Rent, security deposits and any commission for the property are settled directly between you and the agent, landlord or seller. If anyone asks you to pay rent into a "Twolett account", treat it as a scam and report it to support@twolett.com.
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Still have questions? Read the Help & Support FAQ or the Terms & Conditions.
Find a home. Find peace.
Twolett is free to download on iPhone and Android. Ask Twolett AI, hire help with Agent-Assisted Search, or list and manage your properties, all from one app.